Quotation FAQ

1. How Can I ask for an enquiry?

If you find interests with our existing products, please visit our website for choosing the items to inquiry. In case that you want OEM products according to your own design, please send us inquiry with detailed requirements and technical information.

2. What information needed to prepare the prices?

In order to calculate the prices precisely, we need necessary information as follows, please provide these details as much as possible.

1) Brief self-introduction

2) Product photo or drawings

3) Required material

4) Unit weights

5) If any certificates wanted

6) Annual or trial order quantity

3. How does your quoting system work?

Our cost team will check the costs of each component of the products, working out a total costs, adding other costs of managements, operations, logistics etc., finally price offer comes out.

4. How long it takes for quotation?

1-2 days for existing products, 2-3 days for OEM projects.

5. What’s your policy of molding costs?

In case new moulds need being opened, the customer is preferred to pay for it firstly.

6. What’s contained in the quotation?

Quotation will contain details of the products with prices, material price & exchange, payment terms, lead time, price validity, packing etc.

7. What’s payment terms you can do?

The payment we accept are:

1) T/T payment with 30% deposit,

2) 100% deposit with discount.

Samples FAQ

1. What’s the condition of getting samples?

In good hope of business and general agreement on the prices, we're glad to provide samples for quality checking and testing.

2. What's about the sample and freight cost policy?

Free samples will be offered when value less than US$10.00.The freight cost is to be covered by customer.

3. How long is the sampling time?

2 days or 3 days for existing products. If there is any change of design or new OEM project, one or two weeks are needed for preparation.

4. Which courier service can be used to deliver samples?

The samples can be sent by most of global couriers, such as TNT, UPS, DHL, UPS and so on.


Ordering FAQ

1. Can I have our own logos on products?

Yes, customer logo is generally accepted, we can print your company information and logos on surface or packing materials. If want a logo engraved on the body of products, it need to make new mold. you can send us the artwork by email in JPEG or TIFF format. If you want your logo, company name to be printed on the package for the products (custom design package), such as gift box, paper card, the minimum order is 3000 units per model. You can send us the artwork by email in AI, EPS, TIFF or CorelDraw format (300 dpi).

2. What’s about the minimum order quantity (MOQ)?

3000pcs for fittings, 5000pcs for OEM parts, 1000pcs for casting parts.

3. How to place an order?

Please send us your purchase order by email or fax, or ask us to send you a proforma invoice for your ordering. We need to know the following information for your order:
* Shipping information - company name, street address, phone number, fax number, destination airport or sea port, transportation method ( by courier, by air or by ocean container)
* Product information - model numbers, quantity, unit price
* Delivery time required
* Freight payment ( by collect or prepay )
* Forwarder's contact details if there's any

4. When will order production start?

When order signed and confirmed, we will wait for the deposit payment, upon receiving which the production will start.

5. How long is the delivery time?

35~45 days from production starts to goods ready.


Shipment FAQ

1. What’s kind of packing for delivery?

Neutral export package -- white box and corrugated carton, one label for each box and carton, loaded by non-wooden pallet. Customers’ packing design is acceptable, cost other calculated.

2. Can you find shipping companies for me?

Yes, we can find the shipping agent here and book right shipment for you, freight will be covered by customer in terms of FOB.

3. How long the goods can reach our port?

It depends on where destination port is, normally 2 weeks for Asia, 4 weeks for Europe, 5 weeks for North America.

If you have any other questions not listed here, you are welcome to email us at support@chenyeeindustries.com